Agreement to the Terms and Conditions

  • 1.1 Acceptance of Terms and Conditions
  • 1.1.1 The website ("the website") is owned and operated by Spoonie Box. References to "we", "us", or "our" are references to Spoonie Box. We are a company registered in England and Wales (company number ), and our registered office and address for correspondence is: 314 Pacific Wharf, 165 Rotherhithe Street, London SE16 5QF.
  • 1.1.2 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
  • 1.2 Changes to Terms and Conditions
  • 1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 14 June 2019.
  • 1.3 Accounts and Billing
  • 1.3.1 You can find the specific details regarding your subscription with Spoonie Box including your next scheduled boxes, by logging into your account if you’ve created one, and clicking on the relevant section of the website or by contacting us directly at
  • 1.4 Other applicable terms
  • 1.4.1 In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQs and how Spoonie Box works pages on the website for further information.

Website Use

  • 2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
  • 2.2 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.
  • 2.3 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
  • 2.4 You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
  • 2.5 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.
  • 2.6 We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.
  • 2.7 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
  • 2.8 The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than User Material (as defined in clause 3.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at

Intellectual Property Rights

  • 3.1 Website
  • 3.1.1 All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.
  • 3.1.2 "User Material" refers to all information and content that a user submits or enters to the website (including text, files, images, photos, video, sounds and musical or literary works). If you provide us with any feedback, reviews, suggestions, ideas or information (including in your User Material) regarding the website or our service ("Feedback"), you agree and acknowledge that you assign all rights in the Feedback to us and that we have the right to use any such Feedback in any way we see fit. Any Feedback you provide to us as will be regarded as non-confidential and non-proprietary. You agree that you will not provide to us any Feedback that you consider to be confidential or proprietary.
  • 3.2 External Links
  • 3.2.1 From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
  • 3.2.2 If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

Joining Us

    • 4.1 In order to purchase products from the website, you have the option of setting up an account with us by completing the registration form on the website, or of checking out as a guest.
    • 4.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. By creating an account, you are confirming that you are 16 years of age or older.
    • 4.3 When signing up you need to provide:
      • 4.3.1 your full name;

      • 4.3.2 a valid and current email address;

      • 4.3.3 your delivery address; and

      • 4.3.4 your payment card details.

    • 4.4 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
    • 4.5 We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.
    • 4.6 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

    Availability of Website

    • 5.1 Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
    • 5.2 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at

    Purchase of Box

    • 6.1 When you register an account on the website you will be signed up to receive either a one-off or a regular delivery of our products (monthly), depending on your choice. You can manage and make changes to your orders (including cancellation) at any time before the 20thof every month.
    • 6.2 If you’ve missed the deadline of the 20th, you’ll get another box that month and we’ll process your cancellation starting on the 1stof the following month. This is due to the fact that after the 20thwe will be packing and getting ready to ship your goodies. To cancel your box, just email us at with your full details.
    • 6.3 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.

    Information about what our products contain

    • 7.1 Due to the changing nature of our box contents from month to month and the fact that they are meant to be surprising, we are unable to provide an accurate list of allergens unless requested by email at We advise our customers to notify us directly if they have any dietary or other allergies before purchasing any box by emailing us, as the boxes will contain edible and drinkable items, as well as those designed to be applied topically or diffused as aromas.
    • 7.2 We are unable to guarantee that our boxes are completely free from any allergens and are not held responsible for individual products’ safety. Customers are liable to ensure that each product is safe for them before consuming it, and to ensure that no potentially unsafe items are in their box.
    • 7.3 Nutritional product information relating to the edible products in our boxes will be clearly displayed on their labels. Your box will also come with a leaflet containing this information relating to the products included that month.


    • 8.1 The price of products is as quoted on the website from time to time. Prices stated include delivery charges upon arrival at the checkout page.
    • 8.2 We take secure payments via Recharge, which uses Stripe as their payment gateway.
    • 8.3 If your payment details change, it is your responsibility to notify us promptly.
    • 8.4 You agree not to hold us responsible for banking charges incurred due to payments on your account.
    • 8.5 Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time – see section 6 above

    General Product Information

    • 9.1 Please read the product information on the label of each product. If you have any questions or concerns regarding the ingredients, please contact Spoonie Box and we will be happy to answer any questions you may have.
    • 9.2 If you are prone to skin allergies, we suggest that you do a test patch before using a product. If you are prone to dietary allergies, we suggest you notify us in advance so that we can omit possibly unsafe ítems from your box. If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your medical practitioner. Essential oils should not be used under the age of 6.
    • 3 Storage: edible or health and wellness products should be kept in their original packaging and stored away from direct sunlight or extreme temperatures such as a radiator, window or open door as some products can fade, deteriorate or sweat if left in direct light or heat. As products are handmade and hand cut, slight variations in colour, size or scent may occur between batches.

    Delivery and Return of Boxes

    • 10.1 Boxes can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.
    • 10.2 Boxes are delivered by Yodel Direct. A tracking number will be provided when possible. We reserve the right to use alternative delivery methods without prior notification.
    • 10.3 You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
    • 10.4 It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery.
    • 10.5 If your box does not fit through your letter box and you are out when it is delivered, your postman should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. Due to the perishable nature of the edible items, we cannot be held responsible for refunding or replacing the box if this process has not been followed.
    • 10.6 Where the above process is followed the following credit procedure applies:
      • 10.6.1 Please report the problem to us via our email. We will file a report with the courier, and process a refund for you if they are unable to locate your box, or if 30 days elapse - whichever happens first.
    • 10.7 If you change address, you must update your address details in your account on the relevant section of the website to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any boxes posted to the wrong location.
    • 10.8 We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
    • 10.9 If you are dissatisfied with any product you receive from us, please contact our customer services team on We retain the right to request a return of any faulty goods by recorded delivery to 314 Pacific Wharf, 165 Rotherhithe Street, London SE16 5QF and the product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.


    • 11.1 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
    • 11.2 We may cancel a contract under these Terms and Conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any technical error, any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack, war or similar force majeure event.
    • 11.3 Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


    • 12.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

    Limitations on Liability

      • 13.1 Nothing in this clause 13 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:
        • 13.1.1 fraud or fraudulent misrepresentation;

      • 13.1.2 death or personal injury caused by our negligence;
      • 13.1.3 breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
      • 13.1.4 under Part I of the Consumer Protection Act 1987; or
      • 13.1.5 any other liability to the extent the same may not be excluded or limited as a matter of law.
    • 13.2 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.
    • 13.3 Subject to clause 13.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

    Applicable Law

    • 14.1 Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.

    Assignment by Us

    • 15.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.

    Accounts are Non-Transferrable

    • 1 Accounts with Spoonie Box are not transferable and therefore cannot be sold or traded.

    No Waiver

    • 17.1 If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

    Force Majeure

    • 18.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

    Third Party Rights

    • 19.1 Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

    Contacting Us

    • 21.1 If you have any questions or concerns about our terms & conditions, or about any part of our service we are always happy to help. You can email us at

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